Shipping policy

SHIPPING AND TRACKING

FAST SHIPPING DURING CANADA POST STRIKE

To ensure uninterrupted service, we've switched to UPS and Purolator as our primary shipping providers. Eligible orders still qualify for free shipping!

Important Notes About UPS and Purolator:

They do not deliver to PO Boxes, Rural Routes, General Delivery, or Military addresses. Please use a physical address for all shipments. Once the strike is resolved, we will resume shipping with Canada Post.

GENERAL SHIPPING INFO

Orders placed before 12 pm EST are typically shipped the same day, except during holidays and sale periods.

Please note: We are currently experiencing higher-than-normal order volumes. As a result, lead times for processing and shipping orders may be temporarily extended.

Some products may have longer lead times and these will be stated on their product pages before checkout. If one of your items shows a longer lead time, your entire order will ship within this timeframe.

Parcels are shipped using Canada Post (except during strike), UPS, or Purolator, depending on the shipping address. Delivery times will vary. On rare occasions, some parcels may be shipped using CanPar.

Rural routes with no street address are shipped using Canada Post only.

All parcels shipped from our facility are insured against loss and damage.

Tracking information for your order will be emailed to you once your order has shipped.

FREE SHIPPING

We are proud to offer FREE SHIPPING all orders over $45 *.

CONDITIONS

Applies to the subtotal of purchased items before taxes and shipping charges, after discounts.

Applies to orders shipped to Canadian addresses only.

Orders eligible for free shipping are shipped using the least expensive, standard shipping method. Customers may pay to upgrade to another method.

Does NOT apply to Air Stage addresses or some remote/rural locations. For orders going to these addresses, Royal Distributing subsidizes a portion of the shipping charges.

Does NOT apply to oversized or heavy items that incur extra shipping charges by couriers. For orders containing these items, Royal subsidizes a portion of the shipping charges. Some examples of oversized items are ATV storage boxes, bicycles, windshields, plow kits, wheel kits, snowmobile skid plates, tracks, watersport inflatables, water skis, tire chains, trailer mats, trailers, water mats, ATV/UTV bumpers, track kits, mooring whips, UTV roofs, cargo tubs, ramps, tires, and UTV door kits. This is not a complete list.

Skidded items such as ATV tracks can only be shipped by truck, and shipping fees will be charged as per the carrier.

STORE PICKUP

Store pickup is available at all retail locations. Within 48 hours, you will receive an email when your order is ready for pickup. Visit the store location you selected during store hours and proceed to the customer service desk. Provide your order number and ID and pickup your order!